Sorry for posting this here as it is off topic, but I don't really have a better place to get the word out about these asshats. Here is a actual email conversation I had with the customer service team. Notice at the end where the person tells me they don't want me to buy anything from them. Is this for real? Am I in the wrong here? I've taken out my name and email address. Order confirmation was on Aug 18th and the rest of the emails were done today, Aug 27th.

websales@howlinmoonbakery.com show details Aug 18 (9 days ago)
Thank you for your order.
Order Number : ####
Placed       : 08/18/2009 09:37:48 EDT

Me show details 8:10 AM (6 hours ago)
Hello,
Should I be expecting a shipping confirmation email as well as this?  Haven't heard anything back since the 18th.  Let me know.
Thanks!

websales@howlinmoonbakery.com show details 9:46 AM (5 hours ago)
As our website notes:
Please note: We do not have phone support at this time and as indicated in our checkout process, we do not provide order status by email or phone. Order status is available upon login of your account.
http://www.howlinmoonbakery.com/mm5/merchant.mvc?Screen=LOGN&Order=0&Store_Code=HMDSS

Me show details 9:59 AM (5 hours ago)
It didn't require me to sign up for an account upon ordering.  I've done so now, but I don't think I can view the status of my order.  So should I just wait and hope my order is on the way?
Thanks!

websales@howlinmoonbakery.com show details 10:24 AM (4 hours ago)
Yes it didn't require you, you were given the option and if you chose not to create the account you were required to check that you read, understood and agreed to not be able to login and see your order status. 
And yes for security reasons you can't sign up for an account and expect to see previous orders. If that was the case anyone could pretend to be you and see your information. 
Do you honestly think that we would take the time to respond to you if we planned on scamming you? Is there a reason you were expecting your order to ship prior to the advertised processing time?  I encourage you to read our help section.  It has similiar information given to you when you checked out.

Me show details 10:56 AM (4 hours ago)
Most sites require an email confirmation to prevent what you are talking about.

And no, I do not think you are planning on scamming me.  The reason for my inquiry is I thought (maybe I am in the wrong) when I checked out it said my item would get to me within 7-10 days.  I know the USPS does not even offer a shipping time of 10 days inside the US so I assumed the 7-10 days included processing time.  It is now on day 10 and I had not received a shipping confirmation (which I know now will not be coming).  So no, I was not expecting my order to ship prior to the advertised time- just within it.

There is no need for you to reply.  And there is also no reason why I should be trying to defend myself after asking a simple question.

websales@howlinmoonbakery.com show details 11:10 AM (3 hours ago)
You are only taking into account the shipping time (7-10 business days) and not the processing time. They are two different advertised timeframe. It is listed on each product page and the help page as well as in the checkout process.
On addition USPS does have multiple shipping options one that can actually take
up to 21 business days to arrive.  

Me show details 12:36 PM (2 hours ago)
That's interesting.  According to their site I am showing a package of my size should take no longer than 3 days shipped anywhere within the US.  Can you let me know which method these are going out that takes 7-10 days? 

websales@howlinmoonbakery.com show details 12:57 PM (2 hours ago)
As per your own email a package can take 7 days. We don't understand your question. If that is our advertised time frame what else do you need to know?

Me show details 1:05 PM (2 hours ago)
Just want to know the shipping method, that's all.  I picked the free ground shipping but that can't be what I received.  Ground shipping, according their site, will take 3 days if shipped from Illinois to my address.  Since you said the 7-10 days "advertised time" did not include processing, then the ground shipping is not what is being used.  I just want to know by what method my items will be shipped.

websales@howlinmoonbakery.com show details 1:37 PM (1 hour ago)
Yes, your item is being shipped via ground service. We ship from several areas of the country depending on where the particular item is warehoused.  Making assumptions as to the size and place your item is being shipped is not going to assist you, as they are your assumptions, and are not the reality.
Let us spell this out for you. You placed your order on Tuesday 8/18. As indicated, items will take a minimum of 2-3 business days, but can take up to 10 business days to ship.  An order placed on Tuesday 8/18 will ship anywhere between 8/20 and 9/1.  Your shipment can take up to 7-10 business days to arrive, but of course can arrive prior to that, again, depending on where it is shipped from and where you live. Remember, we do ship to states like AK and HI, where 10 day ground shipping is usual, hence the wider timeframe given.
So, based on a shipping date of between 8/20 and 9/1, your order will arrive between 8/21 and 9/15 - again this is the earliest to latest listed.

Me show details 2:13 PM (53 minutes ago)
There is nowhere in the United States, Hawaii included, where it would take 7-10 days for my package to arrive via the shipping method you have indicated.  I'm pretty sure I can make accurate assumptions about the size of a package that includes a couple bandannas.  If I had to guess, your company chooses a size that is most cost efficient for you.  You aren't going to put my order in a 5 ft box and you aren't going to put heavy objects in there to increase your shipping costs. 

Thanks for trying spelling it out to me though.  Just so you know for the future when you are helping your customers, the  math on your low end is not accurate.  If the item was shipped on 8/20, you said I could receive it 8/21.  But, the low end on my shipping time is 7 days. 

Thanks for being so kind and willing to help me throughout this process.  It seems that you have a rare dedication within customer service that just really urges your clients to keep coming back and buy more from your website.

websales@howlinmoonbakery.com show details 2:41 PM (25 minutes ago)
Again, you are missing the point that these are "longest ESTIMATES" so yes, if you live next door to the warehouse, your item could arrive on 8/21 if shipped on 8/20 via ground.

I also think that you are missing the point that we are not encouraging *you* to come back